PURC Charges Consumers To Channel Complaints, Concern Service Delivery To Utility Partners
The Regional Manager of the Public Utilities Regulatory Commission (PURC) in Bono, Mr. Patrick Antwi, called on consumers in the Bono, Bono East, and Ahafo Regions to channel their complaints through the right mediums in case of any fire outbreak on electricity poles or transformers for the appropriate measures to adhere.
Mr. Antwi also praised the utility providers for enhancing their customer care services and asking them to do more.
Also, Mr. Antwi added to at the maiden Quarterly Review Meeting in Sunyani with the Management of Northern Distribution Company (NEDCo) Sunyani and Techiman area, and the Ghana Water Company Limited (GWCL) in the Bono Region.
In addition, he said, the quarterly meetings will help the utility providers access themselves and discharge their duty professionally.
“The PURC has recognized the importance of this Quarterly review meeting as a means to assess the performance of regulated utilities every quarter, discuss challenges of regulated utilities and solutions that can be used to mitigate some of these challenges.”
Mr. Antwi also noted that with illegal connections “They as a Commission have observed the effect of illegal connection on their operations and the Commission is making efforts to help stop those issue. they have tried to provide more public education to their cherished consumers to attract the negative impact of their actions.”
He made a pronouncement that the Commission is ever ready as a regulator to work hand in hand with utility companies for services to be enhanced.
The Public Utilities Regulatory Commission was set up as a multi-sectoral regulator by the government of Ghana in October 1997 under the Public Utilities Regulatory Act, 1997 (Act 538) as part of the utility sector reform process to regulate the provision of utility services in the electricity and water sectors.